We normally send refunds through the original form of payment; in other words, we reverse the payment. Sometimes, however, we are unable to do it that way because we no longer have the payment information. This could be for any of the following reasons:

  • It's been more than 1 year since the original payment, which is the limit from our partners for storing payment details.
  • You have changed banks and the old account is no longer active.
  • You’ve made a chargeback.
  • You’ve won a complaint where the amount due is higher than the original payment.

If your case fits any of the above scenarios, then we’ll most likely send you an email to ask for your bank details.